Customer operations for WhatsApp, Instagram, Messenger, web and phone
Answer every customer on every channel. Hand the hard ones to your team.
An AI front line resolves the routine with cited answers from your own content. Everything else lands in a shared inbox with the whole conversation attached. One brand or fifty.
95+ languages, including Bangla · No training on your data · Cancel from the dashboard, full refund
The question came at 2am, in Bangla, on Instagram.
Not the hour you work, not the language on your page, not the channel you watch. It is still your answer, and the person waiting for it does not care which of the three is the reason.
Built for the way you actually answer customers
Sell answering as a service
A workspace per client, your brand on the widget, every account run from one screen. Your retainer, our infrastructure.
For agencies → ProfessionalsGet your day back
Your WhatsApp and Instagram answered, leads qualified and appointments booked while you are with the client in front of you.
For professionals → Support teamsGive your team an AI front line
Tier-0 resolved automatically, escalations landing in the inbox with context, and your agents off the macro treadmill at midnight.
For support teams →Live agents already answering for real businesses
Tap any one. Try to stump it. See what each does →
See it answer for your business in two minutes
Drop in your website and we build a working preview trained on it and branded to you, answering right here on the page. Connect WhatsApp, Instagram or a phone number when you are ready.
AI answers first. Your people answer the rest.
No training data to assemble and no prompts to engineer. You set the rules, the inbox catches everything else.
Point it at what you know
Your site, documents, catalog or YouTube channel. It builds a grounded knowledge base and cites the source on every answer.
Add your channels
Website, WhatsApp, Messenger, Instagram, Telegram, SMS and a phone number. One inbox behind all of them.
Decide what it hands over
What it answers alone, what it escalates, who receives it and what happens after hours. Your team supervises from the inbox.
One agent across the entire visitor journey
A CX Agent that works every stage, from the first question through the closed deal to the repeat customer.
Plus the essentials that make it work
Grounded, cited answers
Responses come straight from your docs with the source page linked. No guessing, no hallucinations.
Quick prompts
Guide visitors to value with one-tap starter questions you choose.
One-tap human handoff
Escalate to a live agent instantly, with the full transcript carried over.
Daily inbox digest
Wake up to what customers asked, and the gaps your content should fill.
Functions & actions
Check an order, reset a password, book a demo. Automation triggered from the chat itself.
Always in sync
Auto-recrawls on your schedule so answers never go stale.
The inbox is the product
Chatbot builders stop at the widget. OU Chat ships the shared inbox behind it: every channel in one queue, AI-resolved threads marked as such, escalations routed to a named person with the transcript attached, and role-based access so people see what they should see.
Handoff with context
The customer never repeats themselves and the human never starts cold. The thread, the language and what the agent already answered come with it.
Claim, assign, resolve
A conversation is claimed by a person, shows an assignee and a timestamp, and closes when it is actually done. Not a bot log, a work queue.
Roles that hold
Owners, managers and agents, with a permission matrix behind them. The intern sees the intern's view, and the audit trail records who did what.
Quiet is the goal
If nothing needs a person, the queue is empty. An empty inbox is the product working, not the product failing.
One dashboard, every brand you run
Workspaces keep each client or brand separate: their knowledge, their channels, their inbox, their team. Switch between them in a click. On Business plans the widget carries your branding with no "Powered by" line on it.
Answers in the language they typed in
Bangla, English, Hindi, Malay, Arabic and 90 more, detected per message and switched mid-conversation. Voice agents answer in English or Bengali on a real phone number. Built in Dhaka and Kuala Lumpur, for markets where the customer decides the language, not the company.
What a chatbot builder does not ship
The widget is the easy part. What decides whether AI answering survives a real support week is everything behind it.
| A general AI assistant | A chatbot builder | Helpdesk with an AI add-on | OU Chat | |
|---|---|---|---|---|
| Answers only from your content, with the source cited | No | Sometimes | Sometimes | Yes |
| WhatsApp, Instagram, Messenger, Telegram, SMS, voice and web in one inbox | No | Widget only | Usually email and chat | Yes |
| Human handoff with the transcript attached | No | Rarely | Yes | Yes |
| A workspace per client, with your branding on the widget | No | Rarely | Enterprise tier only | Yes |
| Bangla and 95+ languages, detected per message | Partial | Partial | Partial | Yes |
| Voice agent on a real phone number, same knowledge | No | No | No | Yes |
Categories, not named products, because a named competitor ships a new cell every quarter and a stale table is worse than none. If one of these is wrong, tell us and we will fix it.
Set it up for the job you actually have
One agent, configured for the work you actually have, on the same plan and the same price.
Sales Agent
Recommends from your live catalog, answers what stalls a purchase, and takes the order in the chat.
See Sales Agent →Booking Agent
Answers the question first and books the appointment second, which is the order people decide in.
See Booking Agent →Support Agent
Deflects the routine with cited answers and escalates the rest with the full transcript attached.
See Support Agent →Store Agent
Your Shopify or WooCommerce catalog behind the chat, including photo search and order tracking.
See Store Agent →Voice Agent
A phone number the agent answers, in English or Bengali, with the same knowledge as your chat.
See Voice Agent →For your business
What it does for restaurants, online stores, salons, agencies, coaching and SaaS, specifically.
Browse by industry →The visitor who was going to leave.
Every question is a buying signal. OU Chat qualifies visitors mid-conversation, scores their intent, captures their details, and routes the hottest leads straight to your CRM. No forms and no waiting.
From overwhelmed inbox to autopilot
- Generic GPT tools answer with no knowledge of your product
- Custom bots are finicky and break on every content change
- New support staff take 3+ months to ramp
- The team is buried under a never-ending ticket queue
- Instant, accurate answers grounded in your own content
- Auto-resync keeps the agent current, hands-off
- Live the moment you paste a URL
- The vast majority of tickets resolve themselves
Plugs into the stack you already run
Native connections turn your agent into an extended arm of your existing toolkit.
See for yourself.
Ask the OU Chat agent a question about itself. It is trained on this very site, so try to stump it.
Real agents, answering right now
Each of these was built by pasting a URL, then trained on that brand's own catalog and content. Tap any one to open the live agent on ou.chat.
Same platform, any industry. Try it on your own site →
What teams measure after go-live
Three numbers decide whether this is working. Your console reports all three per workspace, defined the same way for everyone, so you can hold us to them rather than to a figure on a marketing page.
Resolved without a human
The share of threads the agent closes on its own. This is the number that pays for the product, and the one worth watching per topic.
Threads closed with no escalation and no reopen, trailing 30 days.
Time to first reply
Measured across every channel and every hour, not just the ones with staff on shift. Nights and weekends are where the gap usually is.
Median seconds from inbound message to first reply, all channels, 24/7.
Conversations you would have missed
The ones that arrived at 2am, or while every human was already in another thread. This is the number an agency resells, and it cannot flatter itself.
Answered outside business hours, or while all agents were busy.
Leads captured
Conversations are only worth answering if they turn into something. Contact plus intent, pushed to your CRM while it is still warm.
Contact details with an intent score, per 100 conversations.
Your data stays yours
Encrypted in transit and at rest, access-controlled per teammate, and never used to train AI models. You decide what the agent learns and who can touch it.
What can I train the agent on?
A website link, a sitemap, or a YouTube channel. You can also upload PDF, DOCX, PPTX, CSV, TXT or MD files, or paste raw text. Scanned PDFs are read with OCR.
How long does training take?
Usually a few minutes, depending on how much content you're training on.
Do you retrain when my content changes?
Yes. Set automatic syncing daily, weekly or monthly, or resync manually anytime from the dashboard.
How does lead capture work?
The agent recognizes buying intent mid-chat, collects visitor details conversationally, scores them, and pushes qualified leads to your CRM with a Slack alert.
How do I add it to my site?
Each agent gets a unique URL. Embed it with the snippet we provide, or link to it directly, on as many sites as you want.
Will it say something wrong to my customer?
It answers from your content and cites the page it used. When the answer is not in what you gave it, it escalates to a person instead of guessing, and the escalation carries the whole thread.
Who owns the account, the agency or the client?
The client owns the workspace and the data in it. The agency owns the relationship and the billing. That split is written into the partner agreement, including what happens on termination.
Can our team use it alongside our existing helpdesk?
Yes. Your team can work directly in the OU Chat inbox, or escalations can be pushed to the tool you already run over webhooks. We do not claim a native connector we have not built.
What happens after hours?
The agent keeps answering. Anything it escalates queues in the inbox for the morning, and urgent conversations can alert whoever is on call.
The reasons people wait.
Put an AI front line on every channel this week.
Start free and answer from your own content in minutes. Or book twenty minutes and we will map your channels, your escalation rules and your team roles with you.