Product

Roadmap

Where OU Chat is headed. Priorities shift with your feedback, so tell us what would help most.

This is not a commitment. Anything here can move or be dropped. What has actually shipped is on the changelog, and every capability claimed on a product page works today.

Now

Deeper analytics dashboardIn progress

Deflection rate, response time, CSAT, and lead conversion in one view, sliceable by placement and time range.

Now

Visitor document libraryIn progress

Let the agent share and collect files in-conversation, with a per-visitor document library that persists across chats.

More native integrationsPlanned

Expanding first-class connectors across helpdesks, CRMs, and commerce platforms so your agent plugs into the stack you already run.

WordPress pluginPlanned

Install from the plugin directory, sync your posts and pages as knowledge, and drop the widget in without touching a theme file.

More journeysPlanned

Order capture, booking, order tracking, ticketing, callbacks and product finding already ship. Next are the ones our own customers keep asking for, starting with courier tracking for Bangladesh.

Exploring

Enterprise controlsExploring

SSO/SAML, granular audit logs, and data-residency options for teams with stricter requirements.

Have a request? Email hello@ou.chat. We read every one. Already shipped items live in the changelog.