A number that answers, in your customer’s language
The phone is still the first thing many customers reach for, and it rings out after six.
- It answers in Bengali
Not a translation layer on an English agent. Most fast voice vendors do not offer Bengali at all.
- Same knowledge as the chat agent
One agent, trained once. No separate script to drift.
- Every call summarised
An outcome, a sentiment and a summary rather than a call log.
What makes this real
Two things decide what your agent can do here: what connecting Voice & phone gives it, and what it already brings with it everywhere. Here is each one, and what it changes for the person messaging you.
Comes with this channel
- A phone number that answers
voiceConnection A real phone number the agent answers, with the same knowledge it uses in chat. The line gets picked up when nobody is free, instead of ringing out or going to voicemail.
Comes with your agent
- Bengali and English on the phone
speechBuilt in Bengali and English on a call, following whichever the caller used, which most speech vendors cannot do for Bengali. Speaks either on a call and follows whichever the caller chose. - Writes up the call
call analysisBuilt in Writes up every call afterwards, so the morning is a readable list instead of recordings to sit through. You read what happened in a few lines instead of listening back to recordings.
The same agent, everywhere else
Connect another and it is the same agent with the same knowledge answering there. There is no second bot to train and nothing to keep in step.
One agent answers on every channel you connect. Seven days without a card. \$29/mo after that, refunded in full if it is not right.
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