Changelog
The latest improvements to OU Chat. Want a say in what's next? Check the roadmap.
SiteGPT is now OU Chat, at get.ou.chatShipped
One product name across every surface, under OU AI. The old address redirects, so existing links and bookmarks keep working. The product and the agent marketplace stay at ou.chat.
Specialist agent pagesShipped
Sales Agent, Booking Agent, Support Agent, Store Agent and Voice Agent. One agent, set up for a particular job, on the same plan and the same price.
Voice, in English and BengaliShipped
A phone number your agent answers, with the same knowledge as your chat agent. Bengali speech is supported natively, which most fast voice vendors do not offer at all. Every call is transcribed and summarised.
Photo search in the catalogShipped
A shopper can send a picture of what they want and get the closest thing you actually stock. Opt-in per agent, on top of the existing Shopify and WooCommerce sync.
New plans, and $5 for non-profitsShipped
Starter at $29, Growth at $99, Scale at $299, all with a 7-day trial and no card. Registered non-profits pay $5 for everything in Starter, granted after we verify the registration.
Shopping catalog & help articles in the widgetShipped
Agents can now surface a product catalog carousel and a help-article rail right inside the chat, so visitors can browse, get answers, and buy without leaving the conversation.
Panel layout for the widgetShipped
A new full-height "AI Chat app" panel layout with a left navigation rail, alongside the classic docked bubble. Pick the one that fits your site.
Hybrid retrieval for sharper answersShipped
Retrieval now fuses semantic and keyword search, so questions about specific numbers, SKUs and identifiers land the right passage rather than the one that is merely close in meaning.
Live handoff to a humanShipped
One-tap escalation moves any conversation to a live agent with the full transcript attached, then hands it back when resolved.
Lead capture & CRM syncShipped
The agent now recognizes buying intent mid-chat, captures visitor details conversationally, scores them, and syncs qualified leads to your CRM with a Slack alert.
95+ languages, auto-detectedShipped
Train in one language and answer in any. The agent detects the visitor’s language and replies in it automatically.