Have you got anything Saturday?
The most common message you get, and the one that goes cold fastest.
For salons & spas
Book while they are still interested
Someone deciding on a treatment at 10pm has questions before they have a date. A booking form asks for the date first.
Enquiries that arrive after closing and are cold by morning.
- 7 of 11 jobs on the front desk finish without a person
- Seven days without a card
- Full refund on any plan, 30 days
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Hi, do you have anything Saturday for a full head of colour? First time with you
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Saturday has 2pm free with Amina. As it is your first colour with us you will need a patch test at least 48 hours beforehand, so I would book you a five minute test on Wednesday or Thursday.
applied the salon’s real rule before offering the slot -
Thursday works. How much roughly?
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Full head on mid-length hair with Amina is £95, and the test is free. Booking Thursday 5:15pm and Saturday 2pm now.
quoted from the price list, then booked both
Recognise these
The questions you actually get
Not a category list. These are the messages that arrive, and the reason each one is harder than it looks.
How much for balayage on hair this length?
A price question that depends on length, condition and who is doing it.
How long will it take?
A colour client needs to know whether to book a whole afternoon.
Do I need a patch test?
A safety question with an insurance answer, and the one a generic booking bot gets wrong.
Can I move my appointment?
Constant, mechanical, and it interrupts whoever is mid-treatment.
Do you do this while pregnant?
A question the agent should never answer on its own.
Which of you does extensions?
Routing to the right stylist matters more than the slot.
The timing problem
They arrive when you are least able to answer
- During every treatment
The phone rings while both hands are in somebody’s hair. That is the whole job, and it is why the front desk is a real cost.
Nobody free - Thursday and Friday
The weekend fills. A message that waits until Monday was a booking you lost.
Nobody free - Evenings and Sundays
Clients book when they are off work, which is when the salon is closed.
Nobody free - The day before
Cancellations and moves arrive, and each one is a gap that could still be sold.
What it does about it 01 02 03 04
Built around how salons & spas actually work
Booking that respects the 48 hours
A new colour client cannot be booked inside the patch-test window. The agent knows that, offers the test appointment first, and protects the cover you are relying on.
Books the appointmentPrices quoted the way you actually price
By length, by service, by stylist level, from your own price list rather than a single number that is wrong for most clients.
Shows where the answer came fromRouted to the right pair of hands
Extensions, colour correction and barbering are not interchangeable. It books the person who does that work.
Holds and confirms a bookingAnswering while you are working
The point is not that it is clever. The point is that nobody has to put down a brush.
Hands over to a person Before the capability Never Never Never
What it will not do, and why
Every trade has a line an agent must not cross, and the reason is usually law, insurance or a licence rather than good manners. This is configured before anything else.
Book a colour service inside the patch-test window
A test at least 48 hours before is what your public liability cover is written on. Book without it and an insurer can decline the claim and the salon carries the damages personally. A booking bot that does not know this is a genuine risk to the business.
Answer a medical or pregnancy question
It is not a clinician and neither is a chat window. It says so and gets a person, every time.
Quote a price it has not been given
A quote a client screenshots is a price you will be held to at the chair.
What changes
What comes off the front desk
Every row is a job somebody does today. The bar is counted from the rows, so it says exactly as much as the table does and no more.
7of 11 finish without a person
- 7 end to end
- 1 drafted, signed off
- 3 kept with a person
- Answer availability and offer real slots Agent, end to end
- Take, move and cancel appointments Agent, end to end
- Quote from the price list, by service and stylist Agent, end to end
- Explain how long a treatment takes Agent, end to end
- Book the patch test before the colour Agent, end to end
- Route to the stylist who does that work Agent, end to end
- Answer aftercare and product questions Agent, end to end
- Fill a cancellation from the waiting list Agent drafts, person signs off
- Anything medical, or a pregnancy question Stays with a person
- A colour correction consultation Stays with a person
- A complaint about a treatment Stays with a person
Where it answers
One agent, the channels you already use
- Website widgetWhere the booking intent lands.
- Instagram DMWhere salons are chosen, from the work you post.
- WhatsAppHow regulars message, and how they move appointments.
- Voice & phoneThe line that rings while both hands are busy.
- SMSFor the confirmation and the reminder.
What it plugs into
Connected to what you already run
- Website widgetOn the site and on your link in bio.
- Instagram, WhatsApp, MessengerOne agent, one diary, three inboxes.
- VoiceAnswers the phone during treatments.
- WebhooksPush bookings into the diary software you already use.
Everything listed is live today. See the full list.
Live agents
Not in your trade yet, and you can still try one
We would rather say so than borrow a customer from a different trade. These are live and you can talk to any of them right now, then judge whether the same thing would answer your enquiries.
See the live agents→ The setup for this job
Booking Agent is this agent, configured
Your CX Agent, set up to take bookings.
An AI agent that answers questions about your services and books the appointment in the same conversation, around the clock.
See Booking Agent→What it can do for you
Each of these is something a customer of yours gets, rather than a feature you switch on. Where it comes from is marked, so you can see what arrives with the agent and what needs a channel or your store connected.
Comes with your agent
- Books the appointment
book_appointmentTool call Called after the question blocking the booking is answered. It reads real availability, offers slots and writes the booking. Offers real slots and books them, after answering the question that was holding the booking up. - Arranges a callback
request_callbackTool call Called when the answer needs a voice. It takes the number and the reason and reads them back before saving. Captures the number and the reason, so the call back starts with the context already gathered. - Captures the enquiry
lead_captureTool call Called when intent appears. It records who asked, what they wanted and how ready they are, while the conversation is still open. Records who asked, what they wanted and how ready they are, while the interest is still warm.
Other trades running this
Before you commit
What people in your trade ask us
We already have a booking system. Does this replace it?
No. It sits in front of it and does the talking. The client asks the question they were going to ask a person, and the booking lands where your bookings already land.
How does it know our patch test rule?
You tell it once, in your own words, and it applies it to every new colour client without being reminded. That is the difference between an agent and a form.
Our prices depend on hair length and who does it.
So does the quote. It works from your price list rather than a single figure, and it says when a proper quote needs a consultation.
What if somebody asks something medical?
It declines and gets you. There is no version of this where a chat window answers a pregnancy question.
Can it fill a last-minute cancellation?
It can capture the interest and put the client in front of you. The decision to offer the slot stays with the salon.
Start with your own website
Paste your URL and OU Chat trains on your own pages, so the first answers it gives are about your business rather than a template. Seven days without a card, $29/mo after that, and a full refund on any plan within 30 days if it is not right.
Build your agent→