Where the conversation already happens
In a lot of markets WhatsApp is not a support channel, it is the storefront. It is where the order is placed and where the follow-up question arrives.
- One agent, not a second bot
Trained once on your content. It cannot drift out of step with what your website says, because it is the same agent.
- It sells, not just replies
The catalog is behind it, so it can recommend, answer spec questions and take the order in the thread.
- A person takes over cleanly
Escalation hands your team the full thread rather than a notification.
What makes this real
Two things decide what your agent can do here: what connecting WhatsApp gives it, and what it already brings with it everywhere. Here is each one, and what it changes for the person messaging you.
Comes with this channel
- Your WhatsApp Business number
whatsappConnection Your own WhatsApp Business number, connected. Messages arrive and replies are sent as you. Replies come from your own business number, so the conversation stays yours rather than going through somebody else’s.
Comes with your agent
- Your products, known
agent catalogConnection The products, variants, prices and stock the agent reads from. Kept in step with your store rather than copied once. It recommends and prices from what you actually stock, so nothing it offers has already sold. - Takes the order
capture_orderTool call Called once the customer has decided. It collects the items, the delivery details and the contact, then writes the order rather than handing over a form. Finishes the sale inside the conversation rather than sending someone to a form they will not fill in. - Hands over to a person
handoff_humanTool call Called when a person is needed, by rule or by judgement. It passes the whole thread across rather than a notification. Passes the whole thread across, so the customer never has to explain themselves twice.
The same agent, everywhere else
Connect another and it is the same agent with the same knowledge answering there. There is no second bot to train and nothing to keep in step.
One agent answers on every channel you connect. Seven days without a card. \$29/mo after that, refunded in full if it is not right.
Build your agent →