The channel everyone can receive
No app, no data connection, no account. SMS reaches customers nothing else does.
- Inbound answered automatically
The same knowledge, in the channel with the highest open rate anyone has.
- Useful where data is patchy
It works on any handset, on any network.
- Escalates like every other channel
Into the same inbox as your website and WhatsApp conversations.
What makes this real
Two things decide what your agent can do here: what connecting SMS gives it, and what it already brings with it everywhere. Here is each one, and what it changes for the person messaging you.
Comes with this channel
- A text-message number
smsConnection A connected number for inbound and outbound text, for people who do not use a messaging app. Reaches customers who do not use a messaging app, and confirms what was agreed in writing.
Comes with your agent
- Shows where the answer came from
retrievalBuilt in Every answer is drawn from your own content and carries the page it came from, which is what makes grounding checkable rather than claimed. Every answer names the page behind it, so you can check it and so can your customer. - Hands over to a person
handoff_humanTool call Called when a person is needed, by rule or by judgement. It passes the whole thread across rather than a notification. Passes the whole thread across, so the customer never has to explain themselves twice.
The same agent, everywhere else
Connect another and it is the same agent with the same knowledge answering there. There is no second bot to train and nothing to keep in step.
One agent answers on every channel you connect. Seven days without a card. \$29/mo after that, refunded in full if it is not right.
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