Refund Policy

We would rather you stayed because it works than because you are stuck. Every plan starts with a trial and no card. If you do subscribe and it turns out not to be right, tell us and we will give you your money back in full. That applies to every tier and to annual as well as monthly.

The trial

Every plan starts with a 7-day trial and no card. You are only billed if you choose to continue, so you can put OU Chat on your own site and judge it before any money changes hands.

Cancelling

You can cancel anytime from your dashboard billing settings. Cancellation stops future renewals. Your plan stays active until the end of the current billing period, then reverts to no charge.

30-day money-back guarantee

If OU Chat is not right for you, email us within 30 days of your first payment and we will refund it in full. Every tier is covered, annual as well as monthly, and you do not have to explain yourself. One email is enough.

After the first 30 days, subscriptions are billed in advance and a period already under way is not refundable, so cancel before the next renewal and you will not be charged again. If something has gone wrong on our side, say so anyway and we will sort it out.

Annual plans

Annual plans are covered by the same 30-day guarantee above. After 30 days, an annual plan is not refundable for the remainder of the term, but cancelling stops it auto-renewing.

Exceptions

If you were charged in error or experienced a significant, unresolved service issue, email us. We review these case by case and will make it right.

Chargebacks

Please reach out before filing a chargeback; we can almost always resolve billing questions faster directly.

How to request a refund

Email billing@ou.chat from your account email with your workspace name. We aim to respond within two business days.