Sales Agent · Your CX Agent, set up to sell.
Most lost sales are not price objections. They are an unanswered question at 11pm: will this fit, do you ship here, what is the difference between these two.
Products, variants, prices and stock sync in, so a recommendation reflects what you can actually ship today rather than what a page said when it was last crawled.
Live catalog, not a crawlSizing, specs, compatibility, delivery. These are answerable from what you already publish, and answering them is the sale.
24/7 including the 11pm questionReady to buy, it takes the order in the conversation. Not ready, it captures a scored lead with the whole exchange attached, while the intent is still warm.
In chat order or scored leadI need a fryer that fits a 700mm counter run. Which of these two works?
The 600mm single-tank fits with clearance either side. The twin-tank is 800mm, so it will not. Both draw 13A.
read dimensions and power from the live catalogDo you have it in stock?
Two in stock. Delivery is 3 to 5 working days to a commercial address.
checked stock, not a cached pageEvery row is a job somebody does today. The bar is counted from the rows, so it says exactly as much as the table does and no more.
The screenshot is the real widget on a real storefront. You do not have to take our word for any of it: open the same agent and ask it something awkward.
Restaurant equipment
Whose job this wasThe person on the sales desk who answers specification questions all day
Buyers arrive knowing what they need the machine to do, not what it is called, and the numbers that decide the purchase sit three clicks into a product page. Every one of those questions used to be typed out by hand, and the ones that arrived overnight were answered the next morning, by which point some of them had bought elsewhere.
The catalog is synced rather than crawled once, so an answer about price or availability reflects the store as it is now. That one decision is what moved stock and order-status questions off the desk: an answer that can go stale is an answer somebody has to check.
Each of these is something your agent can do for a customer today, not a setting you configure. Everything here travels with the agent, on whichever channels you connect it to.
product_finder Tool call Called on a vague request. It turns an occasion and a budget into a short list from what is actually in stock. Turns "something for a wedding under 8,000" into two or three real options instead of a search result page. capture_order Tool call Called once the customer has decided. It collects the items, the delivery details and the contact, then writes the order rather than handing over a form. Finishes the sale inside the conversation rather than sending someone to a form they will not fill in. lead_capture Tool call Called when intent appears. It records who asked, what they wanted and how ready they are, while the conversation is still open. Records who asked, what they wanted and how ready they are, while the interest is still warm. store sync Connection Pulls products, prices and stock on a schedule. The reason an answer about availability is current rather than the state of a page last month. Products, prices and stock stay current, so an answer is never based on a page from last month. Sales Agent is not a separate product or a separate bill. It is OU Chat set up for this job. Seven days without a card. $29/mo after that, refunded in full if it is not right.
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