Your Page inbox, answered
Page messages arrive at all hours and mostly ask the same handful of things: are you open, do you deliver, how much is it.
- Answered from your own content
The same knowledge as your website agent, with the source attached.
- No separate script to maintain
Update your site and the Messenger answers update with it.
- Handoff with context
What it cannot answer reaches a person with the conversation attached.
What makes this real
Two things decide what your agent can do here: what connecting Facebook Messenger gives it, and what it already brings with it everywhere. Here is each one, and what it changes for the person messaging you.
Comes with this channel
- Your Facebook Page inbox
messengerConnection Your Facebook Page inbox, connected, so Page messages reach the same agent. Page messages get answered as they arrive instead of waiting for somebody to open the inbox.
Comes with your agent
- Shows where the answer came from
retrievalBuilt in Every answer is drawn from your own content and carries the page it came from, which is what makes grounding checkable rather than claimed. Every answer names the page behind it, so you can check it and so can your customer. - Hands over to a person
handoff_humanTool call Called when a person is needed, by rule or by judgement. It passes the whole thread across rather than a notification. Passes the whole thread across, so the customer never has to explain themselves twice.
The same agent, everywhere else
Connect another and it is the same agent with the same knowledge answering there. There is no second bot to train and nothing to keep in step.
One agent answers on every channel you connect. Seven days without a card. \$29/mo after that, refunded in full if it is not right.
Build your agent →