Everything between the
question and the answer
Knowledge, channels, the AI front line, the shared inbox your team picks up in, and the reporting behind it. Here's what's under the hood.
Train it on anything
Point OU Chat at your knowledge and it builds a searchable knowledge base in minutes with no cleanup required.
One URL becomes a fully-indexed knowledge base
Enter your domain and OU Chat crawls every page, chunks it intelligently, and embeds it for retrieval. Add a sitemap, a YouTube channel or raw text, and it all lands in the same index.
Deploy it anywhere
One agent, unlimited placements. Marketing site, in-app, help center, wherever your users are.
Embed snippet
Drop one script tag and the bubble appears. Style it to match your brand in a couple of clicks.
<script src="https://ou.chat/widget.js" async></script> <script>ouWidget("init", { deploymentId: "…" })</script>
Shareable agent URL
Every agent gets a hosted page. Link to it from emails, docs, or your help center directly.
95+ languages
Train in one language, answer in any. The agent auto-detects and replies in the visitor's tongue.
Make conversations work harder
Automation beyond answers: quick prompts, lead capture, human handoff and in-app actions.
Give visitors a head start
Seed each conversation with the questions you wish more people asked. Surface key flows and drive activation from the very first message.
Hand off the moment it matters
AI clears the routine load; people handle the nuance. A single button transitions any chat to a live agent, with full context attached.
Turn language into action
Functions let the agent call your systems to check an order, reset a password or book a slot, all from natural conversation. This is Automation the customer never has to leave the chat for.
Learn from every chat
Close the loop. The more your agent talks, the sharper it gets.
Daily email summaries
A digest of every conversation lands in your inbox each morning, with gaps, trends and wins at a glance.
Lead collection
Capture interested visitors mid-chat and sync them straight to your CRM as qualified leads.
Auto-resync
Set daily, weekly, or monthly recrawls so the agent's knowledge never goes stale.
Feedback & ratings
Thumbs and corrections feed directly back into training to improve future answers.
Chat history & search
Every conversation is logged, searchable, and exportable for your records.
Analytics dashboard
Track deflection rate, response time, and satisfaction across every placement.
OU Chat vs. a generic chatbot
Build your agent
Paste a URL, watch it train, and embed it before your coffee gets cold.