For digital, marketing and CX agencies
Sell customer answering as a service. We run the infrastructure.
Give every client an AI front line on WhatsApp, Instagram, Messenger, web and phone, under your brand, from one dashboard. A recurring line on your invoice that does not need a new delivery hire behind it.
A workspace per client · Client owns their data · Wholesale pricing agreed on volume
Six jobs, and only one of them is building
An agency owner reading this is not short of tools. What eats the month is everything that happens after the thing is built, across every account at once.
Something to show before the room goes cold
Proposals close faster against a working thing than against a deck. Building that thing for a pitch you might lose is where the maths stops working.
Their content, their channels, their people
Getting access, getting the price list, getting somebody to approve the tone. This is the part clients are slowest at and agencies get blamed for.
Keeping forty accounts answering correctly
One bespoke bot is a project. Forty is a support desk you did not plan to staff, unless every account lives in the same place with the same controls.
Proving it worked, monthly, per client
Retainers survive on evidence. Not impressions and clicks, but what a customer asked at 11pm and what happened next.
Being the one who answers when it is wrong
Your client does not call the vendor. They call you, usually about the one answer that embarrassed them, usually on a Friday.
The conversation you cannot control
You delivered the leads. Their team answered them the next morning, or never. The renewal review measures the whole chain, including the part you were never given.
You get judged on the reply, and you do not own the reply
Every acquisition service ends at the same handover. You deliver an enquiry, and what happens to it belongs to somebody else: a shared inbox nobody is watching, a phone that rings out, a DM answered on Monday about a Saturday question. The client sees one number at the end of the quarter, and it has your name on it.
Owning the answering step changes what you are selling. The unit stops being a click or a form fill and becomes an answered, qualified, booked conversation, which is a different price and a different conversation at renewal.
What the agent takes off your desk, and what does not move
An honest split matters more here than anywhere else, because you are the one who has to describe it to a client with your logo in the corner.
| The work | Handled by the agent | Stays with your team |
|---|---|---|
| Repeat questions on every channel | All of it, cited to the client's own pages | Deciding which topics it may answer alone |
| Out of hours and weekends | Answers, qualifies, books, captures the lead | Who gets woken up, and for what |
| Anything it was not taught | Escalates rather than guessing | The reply, with the thread already in front of you |
| Knowledge upkeep | Re-reads the site on a schedule, lists what it could not answer | Getting the client to write the missing page |
| The client relationship | Nothing | All of it. We are not in the room, by design |
There is no review queue where a human approves each draft before it sends. That is a real product decision and worth knowing before you scope a pilot: the agent either answers from what it was given, or it hands the conversation over.
One dashboard, every brand you run
Workspaces keep each client separate: their knowledge, their channels, their inbox, their team. Switching between them is a click, so a morning pass over eleven accounts is a morning pass, not eleven logins.
Add a client while they are still on the call
Paste their website, connect a channel, invite their staff. The agent is answering from their own pages before the kickoff meeting ends.
Your brand on the widget
Their colours, their logo, their voice, and on Business plans no "Powered by" line. The operator dashboard stays OU Chat branded, so do not pitch a fully white-labelled console.
Roles that match how you are staffed
Account managers work across the workspaces they own. Client staff see theirs and nothing else. Every action is recorded against a name.
The monthly report writes itself
Resolved, escalated, missed, and the questions their content could not answer. Bring that list to the renewal and the conversation changes shape.
Wholesale to you, retail by you
Partner pricing is agreed against volume before a pilot starts, and held for the term we agree, so the price you quote your client stays good long enough to sell against.
You own the invoice
We bill you, you bill your client, and the margin between the two is yours to set.
The client owns the workspace
Their data is theirs, exportable at any time. You own the relationship. Both halves are in the partner agreement rather than left to trust.
No rate card on this page
Wholesale depends on message volume, concurrency and how much tier-1 you absorb. A number invented here becomes your published price and then your margin problem.
Retainers, not projects
Answering is a service that runs every day, which is a different retention profile from a site build. That is the point of putting it on the invoice.
What we are not claiming
In a white-label deal an overclaim is discovered by your account manager, in front of your client, with your logo on it. So here is the list nobody else in this category hands you before signature.
Not every conversation resolves
A thin knowledge base produces thin answers. If a client will not share their price list, the agent will keep escalating price questions to a human, correctly.
Languages are not equally strong
English and Bangla are the ones we test hardest. Ask before you sell a campaign into a language we have not proven, and we will tell you where it sits.
Voice depends on the carrier
A phone agent is only as good as the line and the room the caller is standing in. It is excellent on a clean line and ordinary on a bad one.
No native helpdesk connectors
Escalations reach other tools over webhooks. If a client needs a named Zendesk or Freshdesk integration, that is integration work and should be scoped as such.
The ones that decide it
Will you sell direct to my client?
Your clients are named in the partner agreement and sit outside our direct sales motion. If one of them contacts us, we route them back to you.
Who handles tier-1 support?
Whichever way you want it, and it changes your wholesale rate. Absorb tier-1 yourself for a larger discount, or route your clients to our desk under your brand for a smaller one. It is agreed at pilot and written down.
What happens if a client leaves me?
The workspace and its data belong to the client: knowledge base, conversation history and contacts all export. We would rather you keep the account, and an argument about data ownership is not how that happens.
Can I run a client on my own LLM keys?
Yes, per workspace. Useful when a client has already put one provider through their compliance review and will not repeat the exercise.
How long does the first client take?
The build is minutes: paste the site, connect a channel, invite their staff. Getting answers you would put your name on takes longer, usually a week of reading transcripts and filling gaps in their content.
What do I show the client at the end of month one?
Every conversation, what the agent resolved, what it escalated and to whom, and the questions their own documentation could not answer. That last list is usually the reason they renew.
Bring us your book, we will price against it
Tell us how many clients, which channels they answer on, and how much tier-1 you want to hold. We come back within two business days with wholesale numbers and a pilot shape.