Zanduco
Restaurant equipment is a catalog problem. Buyers arrive knowing what they need it to do, not what it is called, and the specs that decide the purchase are buried three clicks into a product page.
- The question is never the product name
People ask for a fryer that fits a specific counter, or a mixer that handles a given batch size. The agent reads the catalog rather than matching keywords, so it can answer the question that was actually asked.
- Stock and price stay current
The catalog syncs rather than being crawled once, so an answer about availability reflects the store now rather than whenever the page was last read.
- Order questions stop becoming tickets
Where is my order is the most common message any store gets. Handled in chat, it never reaches the queue.
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